- Step 1: From iTunes, navigate to File Library Update iCloud Music Library option and click it. Step 2: Another way to fix the songs appearing in gray text issue is to turn on iCloud Music Library on your Windows PC or Mac. Doing this will update your library and the problem will be solved. ICloud Music Library Won’t Respond or Times Out.
- Sign in to iCloud to access your photos, videos, documents, notes, contacts, and more. Use your Apple ID or create a new account to start using Apple services.
- Use the latest version of macOS. Update to the latest version of macOS. Go to Apple menu.
How to Redeem ‘Purchased’ Music on your Mac. Take it or leave it, but iTunes will not sync music from iPod to Mac. This the common logic behind iTunes. It does not work in reverse – this Apple Support thread is the proof. There’s 1 exception. If you purchased music in iTunes Music Store, then you can re-download it on any device.
Thank you for using Apple Support Communities! I understand that you are unable to download songs to your Apple Music Library on your iOS device. Being able to listen to and enjoy music offline is important. You've come to the right place for help. The following support article provides some troubleshooting steps to try for this behavior:
Get help with iCloud Music Library - Apple Support
Specifically, try the steps in this section:
If you can't download, play, or access songs
First check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.
Check your Internet connection
Open Safari on your iPhone, iPad, iPod touch, or Mac, or a web browser on your PC, and go to any website to make sure you have a strong Wi-Fi or Internet connection.
If you can't connect to a Wi-Fi network on your iOS device, you can try using cellular data:
- Go to Settings > App and iTunes Stores.
- Turn on Use Cellular Data.
You might have to pay a fee to download over a cellular network. Contact your wireless carrier for details, and learn about cellular data settings and usage.
If you're still unable to download songs, close the Music app and restart your iPhone:
- Restart your iPhone, iPad, or iPod touch - Apple Support
Manage your Apple Music subscription on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV - Apple Support
You may also want to check if your storage settings for the Music app on the iPhone may be restricting new music from being downloaded. You can find that by going to Settings > Music > Optimize Storage
Keep us posted with what happens from here.
Take care!
How to download photos and videos from the Photos app
If you want to save a copy of your photos and videos from the Photos app to your iPhone, iPad or iPod touch with iOS 10.3 or later or iPadOS, or your Mac with OS X Yosemite 10.10.3 or later, follow these steps.
On your iPhone, iPad, or iPod touch
- Go to Settings > [your name].
- Tap iCloud, then tap Photos.
- Select Download and Keep Originals.
On your Mac
- Open the Photos app.
- Choose Photos > Preferences.
- Select iCloud, then click Download Originals to this Mac.
On your PC
If you're using a PC, you can set up iCloud for Windows and download a copy of your photos and videos from iCloud Photos.
Learn what happens when you delete a photo from iCloud Photos.
How to download photos and videos from iCloud.com
If you want to save copies of your photos and videos from iCloud.com to your iPhone, iPad, iPod touch, or your Mac or PC, follow these steps.
On your iPhone, iPad, or iPod touch
- Open the Photos app.
- Tap Select, then tap a photo or video. Tap more than one to select multiple photos or videos, or tap Select All to select your entire library.
- Tap More in the lower-right of your screen.
- Choose Download, then tap Download to confirm.
On your Mac or PC
- On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos.
- Click and hold the download icon in the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*
- Click Download.
Learn what happens when you delete a photo from iCloud Photos.
How to download photos and videos from Shared Albums
You can download copies of photos and videos in Shared Albums to your own library. Learn more about how to use Shared Albums.
On your iPhone, iPad, or iPod touch
- Open the Photos app, then go to the Albums tab.
- Scroll down to Shared Albums and select an album.
- Tap the photo or video, then tap .
- Choose Save Image or Save Video.
Icloud Music Won't Download On Mac Os
On your Mac
- Open Photos, then select a Shared Album from the left-hand menu.
- Select the photo or video.
- Control-click > Import.
Icloud For Mac
What happens when you delete photos or videos
Remember, when you delete a photo from iCloud Photos, it also deletes from iCloud and any other device where you're signed in with the same Apple ID — even if you turned on Download and Keep Originals or Download Originals to this Mac. If you choose to download your originals, this also impacts your device storage. Learn more about how to manage your device storage. You can also learn how to AirDrop your photos and videos to another device.
Icloud Mac App
Learn more
- Discover the best ways to take and manage your photos.
- See how to transfer photos and videos from your iPhone, iPad, or iPod touch.
- Learn how to manage your iCloud storage.
- See how to archive or make copies of the information you store in iCloud.